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K-O Concepts, Inc.

RMA Form

K-O Concepts recirculating water chillers are built rugged. Our chillers are designed for reliability, easy maintenance, and worry free operation. However; water chillers built to strict standards and quality occasionally require maintenance. Before a technician is allowed to issue an RMA the RMA Form must be filled out and sent in. Please allow up to 1 hour on business days for us to call or e-mail you back with a response.

  • Factory Service / Repair: System diagnosis is completed within 2 weeks of receipt of the unit. Lead times may be longer depending on current work load.

Company Name*


First Name*


Last Name*


Phone*


E-mail*


State/Region*


Country*


Model*
e.g. DMC-20-G2


Quantity*
number of units


Serial Number*
e.g. 16090997


Original PO #
(if known)


Failure Description*
Please provide as much detail as possible.


Environmental Conditions
(Hot/Cold - Dirty/Clean)


If you have a photo please send it to info@k-oconcepts.com after submitting the form so our service team can better assist you. Make sure to include the RMA # in the subject line of the e-mail.

Reason for Service / RMA*
Chiller Does Not Power On
Broken Pressure Gauge
Other (Please Describe)

Damaged

Date*


The service department will contact you within an hour (business days) of this request.


After the RMA is issued by K-O Concepts, Inc. the package must be clearly marked with the RMA number on the attention line of the address.

Please mark the package in the following manner:

K-O Concepts, Inc.
4375 South Street
Titusville, Florida, 32780
Attn.: RMA____

Before sending your unit in for maintenance we request that all customers follow our shipping guidelines. RMA Instructions can be obtained by calling K-O Concepts, Inc. Following these guidelines insures that your unit will arrive at K-O Concepts, Inc. without shipping damage.

*FAILURE TO PACK / SHIP UNIT PROPERLY (PER RMA INSTRUCTIONS PROVIDED) MAY RESULT IN K-O CONCEPTS, INC. REJECTING SHIPMENT, AND RETURNING THE SHIPMENT TO THE CUSTOMER SITE FREIGHT COLLECT.*





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